Returns and Refunds Policy

Effective Date: 11/30/2024

At BB Simon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this Returns and Refunds Policy outlines the terms and procedures for returning products and obtaining refunds. By making a purchase from our website, https://bb-simon.com, you agree to comply with the terms of this policy.

1. Return Policy

We accept returns of eligible products under the following conditions:

  • Return Window: Products must be returned within 5 to 6 days of delivery. Returns initiated outside of this time frame will not be accepted, and no refunds will be issued.
  • Condition of Products: We only accept returns for products in brand-new, unused condition with all original packaging and tags intact. Used, damaged, or altered products will not be eligible for return or refund.
  • Return Slip: A return slip with our warehouse address is included in your package. Please ensure it is used when initiating a return.

2. Return Shipping Costs

  • BB Simon does not charge any additional fees for accepting returns.
  • Customer Responsibility: The customer is responsible for paying the return shipping costs to the shipping carrier.

3. Refund Policy

  • Refunds will only be issued after we receive and inspect the returned product to ensure it meets the conditions specified above.
  • Refund Timeframe: Refunds will be processed within 10 business days after we receive the returned product.
  • Refunds will be issued to the original payment method used during the purchase.

4. Non-Returnable Conditions

  • Returns will not be accepted after the 6-day return window has passed.
  • Refunds will not be issued if:
    • The product is used or damaged.
    • The product is returned outside the specified timeframe.

5. How to Initiate a Return

  1. Use the return slip provided in your package to send the product to our warehouse.
  2. Pack the product securely to avoid damage during shipping.
  3. Contact your preferred shipping carrier to return the product.
  4. Retain proof of shipment for your records.

Warehouse Address:
30 N Gould St OFF 27507 Sheridan, WY 82801

6. Dispute Resolution

Before opening a dispute regarding your product or refund, please contact our customer service team. We are committed to resolving your concerns promptly.

Contact Information:

  • Email: support@bb-simon.com
  • Phone: +1 (646) 892-9721

Our team will guide you through the process and work to ensure your satisfaction.

7. Important Notes

  • BB Simon is not responsible for return shipping costs or delays caused by the shipping carrier.
  • Ensure that you follow all instructions provided in this policy to avoid delays or complications with your return or refund.

Thank you for shopping with BB Simon. We value your trust and are committed to providing the best service possible.

Shopping Cart