Shipping Policy

Effective Date: 11/30/2024

Thank you for shopping with BB Simon! This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of your order from our website, https://bb-simon.com. By placing an order, you agree to the terms stated below.

1. Handling Time

Once your order is successfully placed, our team begins processing it immediately to ensure timely delivery.

  • Handling Time: 2 to 4 business days
  • Orders placed on weekends or holidays will begin processing on the next business day.

2. Delivery Time

After your order has been processed, it will be shipped to your designated address.

  • Expected Delivery Time: 4 to 5 business days after handling.
  • Delivery times may vary based on your location and any unforeseen shipping delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable taxes and fees will be displayed during checkout.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

5. Unreceived Orders

If you do not receive your order within the expected timeframe (2-4 days for handling plus 4-5 days for delivery), please reach out to our customer service team immediately.

  • Contact Email: support@bb-simon.com
  • Phone Number: +1 (646) 892-9721

We will investigate the matter promptly and work to resolve any issues with your shipment.

6. Shipping Restrictions

  • We currently ship within the United States and to select international locations as specified on our website.
  • Some items may be restricted in certain regions due to local regulations or shipping carrier limitations.

7. Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please notify us immediately at the contact details below. We will work with the shipping carrier to resolve the issue and provide a suitable solution, such as a replacement or refund.

8. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information at checkout. BB Simon is not responsible for orders delayed or undelivered due to incorrect or incomplete addresses.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

BB Simon
Website: https://bb-simon.com
Email: support@bb-simon.com
Phone: +1 (646) 892-9721

Thank you for choosing BB Simon! We are committed to ensuring your order is delivered promptly and securely.

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