Effective Date: May 10, 2025
Store: BB Simon Belts Shop (https://bb-simon.com)
At BB Simon Belts Shop, we are committed to delivering your orders safely and on time. We offer flexible shipping options to suit your needs and deliver worldwide using our trusted partner, DHL.
Shipping Methods & Delivery Time
We offer two shipping options for domestic and international orders:
DHL Standard (Free Shipping)
Cost: Free of charge
Delivery Time (USA): 6–7 business days
Delivery Time (UK, Canada, Australia): 7–10 business days
DHL Express (Paid Shipping)
Cost: Calculated at checkout
Delivery Time (USA): 2–3 business days
Delivery Time (UK, Canada, Australia): 3–5 business days
Delivery timelines are estimates and may vary based on location, weather, and customs delays.
Shipping Coverage
We currently ship to the following regions:
United States
United Kingdom
Canada
Australia
More countries may be added in the future. Shipping availability and cost will be displayed at checkout based on your delivery address.
Order Processing Time
All orders are custom-made and processed within 3–4 business days
Orders placed on weekends or holidays will be processed on the next business day
Tracking Your Shipment
Once your order has been shipped, you will receive a confirmation email with a DHL tracking number. You can track your shipment on the DHL tracking portal.
Shipping to Alternate Addresses
All shipments are sent with a request for adult (21+) signature confirmation upon delivery. If you cannot be available, nor have someone else available to sign for your package, you can have it shipped to your DHL location so that you can sign for and pick it up at your leisure. Find the DHL location nearest you.
Adult Signature requirement for delivery. If you want to remove the Adult Signature requirement, please call us at (646) 892-9721, or email us at support@bb-simon.com.
Lost, Delayed, or Damaged Packages
If your package is delayed, damaged, or lost in transit:
Contact our support team within 7 business days of expected delivery
We will coordinate with DHL to investigate and resolve the issue
If necessary, a replacement or refund will be issued
Incorrect Shipping Information
Please ensure your shipping address is accurate. We are not responsible for lost or delayed orders due to incorrect addresses provided during checkout.
Cancellation Policy
We understand that plans can change. Here's how cancellations work:
Free Cancellations (Within 24 Hours)
You can cancel your order within 24 hours of placement
No fees or penalties will apply
Late Cancellations (After 24 Hours)
If cancellation is requested after 24 hours, a restocking/handling fee may apply
Orders already in production or shipped may not be eligible for cancellation
To request a cancellation, please contact us promptly via:
Email: support@bb-simon.com
Phone: +1 (646) 892-9721
Need Help?
If you have any questions about your order, shipping status, or need support, reach out to our team:
Website: https://bb-simon.com
Email: support@bb-simon.com
Phone: +1 (646) 892-9721